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FAQ & Etiquette
LATE ARRIVALS
In the event that you are late, your treatment will be shortened in order to accommodate your next client. Full payment will be charged for the scheduled appointment.
CANCELLATION POLICY
A 50% deposit is required to secure all bookings.
We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client.
By providing that notice, your deposit will be held for your next booking, or refunded. If you don’t provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited. NO EXCEPTIONS. You may however, send a friend or family member in your place.
NO SHOW
Not showing to your appointment greatly disadvantages our salon. 50% of the booked in treatment will be charged.
MOBILE PHONES
Please turn your mobile phone off or to silent mode whilst in our salon, so that you and our other clients can enjoy their treatment in a relaxing environment.
CHILDREN
Salons are not a safe environment for children so we ask that you make every effort to find someone to care for them while we care for you.
If they must come along, we need you to understand that you will be fully responsible for their supervision and safety whilst in the salon. Any breakages will also be your responsibility.Please notify us when arranging your booking that you will have your child with you.
GIFT VOUCHERS
The perfect gift for someone special! You can choose a dollar amount, choose the design of your choice and add a special message. The Gift Voucher is instant, as soon as you pay online the GIFT VOUCHER is sent to you or the recipient via email. Buy a Digital Gift Voucher Now
SMS CONFIRMATIONS & REMINDER TEXTS
SMS appointment reminders are SMS’d to your mobile and email if we have yours on file 48 hours prior. This is an automated system. Please do not just rely on these reminders, as with all technology, mobile filters and security, SMS text in particular might not be received and this is out of our control. You need to be responsible for your appointments. “Not receiving your reminder SMS” is not an excuse for No-Shows/late cancellations/late rescheduling.
